Frequently asked question about GARDENA products.


My product is broken and I believe it’s in warranty. What should I do?

If making a claim under the warranty, please return the item to the retailer it was purchased from, with proof of purchase, with a clear description of the fault. The retailer will conduct an initial inspection and gather information about the warranty claim. This information will be shared with GARDENA/Husqvarna New Zealand Ltd for assessment of eligibility for warranty claim.

For more information about the Manufacturer's Warranty policy click here

I cannot locate the nameplate on my SILENO Robotic Lawnmower that shows the serial number and product code?

The nameplate is a little tricky to find as it is located underneath the light grey cover on the robotic.
Once the robotic has been powered down, slip your fingers under the edge of the light grey cover and lift with a bit of force and it will pop off. 

Does GARDENA supply a garden hose that is designed for constant pressure?

GARDENA does not supply garden hoses designed for constant pressure.

For which areas of application are GARDENA Garden Hoses intended?

GARDENA Hoses are garden hoses for use in private, domestic areas by non-professional users and are not for indoor use. There are specific hoses provided for indoor use, such as washing machine pipes, etc.
After using garden hoses, the tap must be closed or the pump must be switched off.
A constant load with water pressure or with tensile forces, e.g. pulling on the garden hose, must be avoided.
Garden hoses should not be permanently buried in the ground. Garden hoses are not intended for permanent use in empty pipes. Specific pipes such as PE pipes are provided for these purposes.
Garden hoses should be used above ground. They are designed to be unrollled/rolled up many times on hose trolleys, for example, and are flexible and bendable.

What is the maximum water temperature that a garden hose can tolerate?

In the short term, the water temperature can be up to 60°C. In continuous use, however, the water temperature should not rise above 35°C.

Can the automatic water distributor be installed underground?

In principle, yes. However, there is no standard box and it is also important to ensure that the distributor can be removed over the winter months.

Can the automatic water distributor also be mounted vertically, e.g. on the wall?

No, it must be mounted as shown on the packaging – lying down, i.e. horizontal.

How many sprinklers can be connected at the same time in series?

There is no general answer to this, as the number of sprinklers operating simultaneously from a single tap depends on the available water pressure and the water volume of the tap as well as on the length and cross-section of the hose.

At what pressure do the sprinklers (pulsating/turbo-driven) start and what is the maximum operating pressure?

The sprinklers start at 1.5 bar. The maximum pressure is 6 bar.

What are the features of the GARDENA Soaker Hose and what must be taken into account when installing it?

The GARDENA soaker hose can only be installed above ground. It should be laid out on the ground and should only be covered with bark mulch or groundcover. There is a risk that the pores will become clogged or that roots will grow into the pores if the hose is buried.
Please note that a maximum of 30 meters may be laid in one piece. The soaker hose can be laid in a straight line along a hedge or in wavy lines through a bed.
The operating pressure upstream of the soaker hose should be at least 1 bar. The water consumption is between 0 and 15 l/h per meter depending on the outside temperature.
Soaker Hose Connection Set Art. No. 1989 or GARDENA Master Unit Art. No. 1354/1355 needs to be fitted to the opening of the soaker hose.

How is the GARDENA Hand-Held Spreader M be used and for what purpose?

The GARDENA Hand-Held Spreader M is ideal for spreading fertilizer and road salt over smaller areas. You can set the quantity of the product to be spread directly on the ergonomically positioned handle. The Hand-Held Caster is operated via a crank. A free-running spreader disc ensures optimum function and spreads the product evenly without tilting or jamming. The container is made of high-quality plastic and is therefore particularly robust.


How is the Spreader L used and for what purpose?

When it comes round to the time to fertilize your garden again, the GARDENA Spreader L is your best option. You can use it to conveniently apply the optimum amount of fertilizer or even road salt over medium-sized areas. It is easy to operate using the open/close function on the handle, on which the spread rate can also be adjusted. The cover slide with sealing lip seals the spreader so tightly that nothing trickles out when standing, filling or after use. The special spreader roller within the GARDENA L Spreader distributes the product completely evenly, cleanly and exactly where you want it to go. The spreader can easily be cleaned with water.


Why should electrical and battery-powered equipment be stored in a frost-proof place?

During the frost season, electrical and especially battery-powered devices should be stored in a frost-proof place. The reasons are: Plastic parts become brittle at cold temperatures and are then at risk of breaking even under low force. Electronic parts/boards have components that could be damaged at very low temperatures in individual cases. Batteries lose their capacity irretrievably at cold temperatures. Batteries age faster when exposed to frost.

What are the features of my GARDENA Tree Lopper?

Tree Lopper 160 BL/ StarCut 160 plus, Art. No. 8780/ 12000 Weight: 890 g Shaft made from powder-coated aluminium Blade made from tempered steel, non-stick-coated (PTFE). Tree Lopper 410 BL/ StarCut 410 plus, Art. No. 8782/ 12001 Weight: 1900 g Telescopic pipe coated on the outside with plastic (PP) Telescopic pipe aluminium inside Blade made from tempered steel, non-stick-coated (PTFE). Both models: Ball-bearing mounted blades Gear ratio 1:15 Continuously lubricated maintenance-free gearbox 2-edged blade Handle, tension band and wire cable cannot be changed because the shaft is riveted. Carrying sling can be hung up during transportation (having closed the blade)

Why are there different blade shapes at the GARDENA hedge clippers and secateurs?

The blade shapes are adapted to the applications. Straight edge: ideal design for topiary. On the other hand the serrated edge/ridged edges: these are ideal for larger areas.

When should I use bypass shears and when should I use anvil shears?

Bypass shears: used for young, green plants => seamless and precision cutting. Anvil shears: for hard, dry wood => the anvil supports the branch and prevents damage to the bark.


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